AIMS. Hospital emergency department has a critical role in human survival in accidents. Each one minute retardation in survival operation of emergency patient decrease 7-10% of the patient living chance. Aim of this study is to analyze effect of special educational courses on activity of emergency departments.

METHODS. This study is a semi-experimental interventional research in one group pre- and posttest. Sampling done by census and simple method. According to ??? (قضيه حد مرکزی) , number of samples were estimated as 30 and 40 cases were Studeid. Satisfaction was evaluated by researcher-made questionnaire in each stages (preintervention, postintervention and follow-up). Patiant's transportation time was measured by chronometer. After establishing FOCUS-PDCA workshop in groups of 12 people, promotion classes were established and FOCUS-PDCA grades performed step by step.

RESULTS. Average emergency patient expectation time was 428.65±69.12 seconds in preinventory stage, 250±25.7 in postinventory stage and 235±27.57 in follow-up (2 month later). Average satisfactory scores of process masters between receptions to consideration was 86.6±13.4 in preinventory stage, 116.9±9.4 in postinventory stage and 123.7±8.3 in follow-up.

CONCLUSION. Implementation of FOCUS-PDCA have positive effect in emergency department activity and reduces emergency patients consideration time and also increase satisfactory rate of process masters from their transportation and consideration.